Prativani brings email, WhatsApp, Instagram, Facebook, web chat and phone calls into one inbox, and its AI resolves most conversations before your team even sees them.
14-day free trial · No credit card · English & हिंदी
All conversationsInboxCustomers message you wherever they happen to be. Your team chases them across inboxes, copies order numbers between apps, and answers the same ten questions all day. Response times slip, and good agents burn out.
Every message, from every channel, with full customer history in one thread.
Meera started on Instagram, followed up on WhatsApp and then called. Your agent sees one conversation, not three.
Official API, approved templates, broadcasts, and the 24-hour window handled for you.
Every call is recorded, transcribed and summarised in the thread.
Orders, value and open tickets pulled from Shopify or your CRM.
Assign by language, skill, VIP tier or channel, and watch every clock.
Trained on your help centre, past tickets and policies, and connected to your systems, Prativani's AI tracks orders, processes refunds, updates addresses and books callbacks. It answers in English or Hindi, in your brand's voice, on every channel.
Knows when to hand off: escalates to a human with a full summary.
Only answers from your sources: no made-up policies.
You set the rules: tone, knowledge scope and when to hand off.
When AI hands off, your agents get the full story, a suggested reply and the right next step, so a tricky conversation takes minutes, not hours.
Handoff summary: Customer wants a partial refund on a damaged item; photos attached; order value ₹6,480; sentiment frustrated. Suggested reply ready.
Build call flows visually, route callers to the right team and let voice AI resolve common requests on the call itself, in English and Hindi.
I want to check my refund status.
Sure. Your refund of ₹1,249 was processed today and will reach your account in 2 to 3 days.
Consent, retention and deletion controls built in.
Authenticator app, email or SMS codes, plus Google, Microsoft and GitHub sign-in.
Decide who sees what, with every admin action on record for 24 months.
Neither we nor our AI providers train models on your conversations.
Connect your channels in an afternoon. Let AI answer by tonight.
14-day trial · No credit card · Setup help included