Refund Policy

1. Free Trial

Every new workspace starts with a 14-day free trial that needs no payment method. It is there so you can try Prativani properly before committing to a paid plan — which is also why we rarely need to talk about refunds at all.

2. Paid Subscriptions

Paid plans are priced per agent seat and billed in advance, monthly or annually — in Indian rupees for customers with a billing address in India, and in US dollars for everyone else. Prices shown exclude taxes; any GST, VAT or sales tax we are required to collect is added at checkout and shown on your invoice. Billing is handled by our payment provider, and continued use of a paid plan is agreement to the applicable fees.

3. Cancellations

You can cancel a paid subscription at any time from Settings → Billing through the payment portal linked there, or by writing to [email protected].

Cancellation takes effect at the end of the current billing period. You keep full access until then, and you are not charged again. We do not issue partial refunds for the unused remainder of a period that has already been paid for.

There is one exception, and it runs in your favour: if we change the Terms or the price in a way that takes effect before your paid period ends, and you object, you may terminate and we will refund the unused remainder. See section 25 of the Terms of Service.

4. Upgrades and Downgrades

Upgrades take effect immediately and are charged pro rata for the rest of the current billing period. Downgrades take effect at the end of the current billing period, and no pro-rata credit is issued for the difference — you simply keep the higher plan until it expires. Downgrading may reduce seats, features and included AI resolutions, so check your usage before you switch.

5. Refunds

Subscription fees are generally non-refundable once a billing period has begun and the Service has been available to you. We will, however, look at any request on its merits — write to [email protected] within 14 days of the charge, tell us what went wrong, and we will review it.

Where a refund is approved, or where the law requires one, we return it to the original payment method. Depending on your bank it typically appears within 5–10 business days of our issuing it.

Nothing here limits a statutory right you may have — including the right of withdrawal available to consumers in the EU, UK and other jurisdictions that provide one. If a mandatory consumer-protection law in your country gives you a stronger right than this policy, that law applies.

6. AI Resolutions and Usage

Each plan includes a monthly allowance of AI resolutions. Resolutions beyond it, and usage we meter separately such as call minutes, are charged at the published rates. Usage that has been delivered is not refundable, and unused allowance does not carry over to the next month.

Charges for usage that was clearly billed in error are corrected in full — that is a billing error, not a refund request (see below).

7. Failed Payments

If a scheduled payment fails, we retry it and let you know. Your paid features continue for a grace period of 7 days; after that the workspace is paused until payment succeeds. Nothing is deleted because of a failed payment.

8. Billing Errors and Disputes

If you think you have been billed incorrectly, contact us at [email protected] within 60 days of the invoice and we will investigate promptly and correct anything that is wrong. It is usually quicker to come to us first — a genuine error we can correct the same week, where a bank dispute typically takes several. Note that a chargeback also freezes the disputed payment with our payment provider until it is resolved, which can interrupt the workspace it paid for.

9. If You Are Not Satisfied

Tell us before you cancel. Most problems we hear about turn out to be fixable — a misconfigured AI agent, a channel that never connected properly, a plan that was the wrong shape for the team. We would rather solve it than process a refund.

10. Updates to This Policy

We may revise this Refund Policy and will update the effective date at the bottom of this page when we do. The version in force when you were charged is the one that applies to that charge.