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Kaveri HomeWhatsApp · replies instantly
Hi, is the sage linen set back in stock?7:41 pm
It is, Divya! Size M and L ship today from Pune. Want me to reserve one?7:41 pm · AI
Yes please, M7:42 pm
Resolved by AI · 38s
Official Business API, templates, broadcasts
DMs and story replies
Messenger conversations
Web chat
Branded widget with AI built in
Phone
Cloud calling with recording and transcripts
01
One customer, one thread.
Every channel a customer has used, every order they've placed and every note your team has left, in the same view.
Live 24
Meera Shah2mCan you deliver to my office instead?
Lisa Chen6mInvoice with GST number for PO-7731
+91 98•• ••• 2109mCall · refund status (Hindi)
@arjun.builds14mDo you ship to Dubai?
Tom Reeves21mCan I change my plan mid-cycle?
Aisha Khan33mStore timings in Pune?
Vikram Rao41mDamaged packaging on #51877
Meera Shah · #TK-20931Assigned · Priya S.
Is the linen set available in sage?
Moved to WhatsApp
Ordered! #48213. Can you deliver to my office instead? It's in Koramangala.
PS
Of course. Updated #48213 to your office address. Arrives Thursday before 6pm.
Reply on WhatsApp…/ for saved replies
Customer
MS
Meera Shah
VIPEnglishRepeat buyer
Shopify
Last order#48213
Order value₹3,240
Lifetime value₹42,860
Orders11
Activity
Open tickets1
CSAT (avg)4.8
02
Routing that thinks.
Set up routing rules once. Conversations land with the right person, in the right language, with the right clock running.
- Route by language, skill, VIP tier or channel
- SLA timers with escalation before breach
- Round-robin or load-balanced assignment
Priority Hindi routingActive
IfLanguageisHindi
AndCustomer tierisVIP
Thenassign toPriority Hindi team
SLAfirst response within5 min
Matched 142 conversations this weekAvg. first response 2m 41s
03
Collaborate without chaos.
Internal notes and @mentions stay inside the thread. Collision detection stops two agents replying at once, and saved replies keep answers consistent.
The box arrived crushed and one glass is chipped. Photos attached.
Internal note · Ananya · 09:15@Rohan can you approve a replacement? Order is over the ₹5,000 auto-approve limit.
Rohan is typing…· viewing now
/damaged↵
Damaged item · replacement/damaged
Damaged item · refund/dmg-refund
Delivery delay/delay
04
See everything.
Volume by channel, first response time and CSAT, live, with no spreadsheet exports.
Conversations12,480
First response (median)1m 52s
CSAT4.7/5
Volume by channel
First response, last 14 days
Live in an afternoon.
1
Connect your channels
Link WhatsApp, email, Instagram, Facebook and your numbers in a few clicks.
2
Invite your team
Set up teams, skills, routing rules and your saved replies.
3
Turn on AI
Point the AI at your help centre and policies, set guardrails and go live.
Questions, answered.
The official WhatsApp Business Platform (Cloud API) from Meta. We handle verification, template approval and the 24-hour messaging window, and you can bring an existing WhatsApp Business number.
Yes. Keep them with your current provider and forward calls to your Prativani number. Toll-free and local numbers both work.
Most teams connect every channel in an afternoon and turn on AI the same day. Every plan includes setup help from our onboarding team.
Yes. The inbox works fully in your phone's browser, with notes, saved replies and every channel, so agents can reply from anywhere.
No. Connect as many email addresses, WhatsApp numbers, Instagram accounts and Facebook pages as you need.