PrativaniAnswer every call. In their language.
Cloud IVR with a visual flow builder, smart routing and a voice AI that resolves calls in English and Hindi.
Switch languages mid-sentence.
Callers speak naturally in English or Hindi. The voice AI understands, looks up the answer and replies in the same language.
I want to check my refund status.
Sure. Your refund of ₹1,249 was processed today and will reach your account in 2 to 3 days.
Build call flows by dragging.
Greeting, menus, business hours, voice AI, queues and voicemail. Connect them and publish; no telecom tickets.
Every call becomes a conversation.
Calls land in the inbox next to chats, with the recording, a searchable transcript and an AI summary. Nothing is lost between channels.
Transcript
AI summary
Caller asked about refund for order #50318 (₹1,249). Refund processed yesterday; ETA 2–3 days. Confirmation sent on WhatsApp.
Everything a contact centre needs.
Keep your numbers
Forward your existing numbers to Prativani. Customers dial what they always have.
Local Indian and international numbers
Toll-free 1800 and local Indian numbers, plus numbers in dozens of countries.
Call recording and transcripts
Searchable, with PII redaction.
Queue callbacks
Callers keep their place without holding.
Business hours and holidays
Set your hours and holidays once; after-hours calls go to voice AI or voicemail.
Voicemail to inbox
Messages are transcribed and waiting in the inbox next to every chat.
Skills-based routing
Send Hindi callers to Hindi speakers and VIPs to the front of the queue.
Questions, answered.
Yes. Forward it to Prativani and callers will not notice any change.
The voice AI speaks natural, conversational Hindi and understands Hinglish, so callers can switch languages mid-sentence.
Recordings travel encrypted, only people with access to the conversation can play them, and they can be deleted automatically on a schedule you set.
It transfers the caller to the right queue with a summary, so your agent never has to ask them to repeat themselves.